Introduction

ShieldsDrone.ca (hereafter "we", "our", or "us") is committed to protecting your personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA), the federal privacy law that applies to the collection, use, and disclosure of personal information in the course of commercial activities across Canada. This Privacy Policy explains how we collect, use, and safeguard your personal information.

Information We Collect

We collect the following types of personal information when you use our services:

Personal Information We Collect

Name, email address, and phone number (for account creation and communications)
Service requests and quotes (property address, service type, preferred date)
Booking information (scheduled dates, services, payment details)
Chat messages and communications with our team
Feedback and reviews submitted to our services
IP addresses and browser information for analytics
File uploads (photos, documents) related to services

How We Use Your Information

Provide and improve our drone photography and videography services
Communicate about bookings, quotes, and service updates
Process payments and manage invoices
Improve website functionality and user experience
Respond to inquiries and provide customer support
Conduct analytics to understand site usage patterns
Comply with legal obligations (Transport Canada regulations, Canadian business laws)

How We Share Your Information

Limited internal team members involved in your service (pilot, support staff)
Service providers for payment processing and email delivery
Required government bodies for regulatory compliance
Not shared with third parties for marketing without your consent

Information Retention

Account information: retained while you have an active account
Booking and service data: retained for 7 years (Canadian tax records)
Feedback and reviews: retained indefinitely or until you request deletion
IP addresses: retained for analytics and security purposes (30 days)
Deleted accounts: information purged within 30 days

Your Privacy Rights (PIPEDA)

Right to access your personal information held by us
Right to request corrections to inaccurate information
Right to request deletion of your information
Right to opt out of marketing communications
Right to withdraw consent for data processing
Right to complain to a privacy commissioner if you believe your rights were violated

Security Measures

Password-protected user accounts with secure authentication
Encrypted data transmission (HTTPS)
Secure storage of client information in our local database
Regular security reviews and access monitoring
Employee confidentiality agreements and training

Use of Your Information

We use your personal information for the following purposes:

Provide and improve our drone photography and videography services
Communicate about bookings, quotes, and service updates
Process payments and manage invoices
Improve website functionality and user experience
Respond to inquiries and provide customer support
Conduct analytics to understand site usage patterns
Comply with legal obligations (Transport Canada regulations, Canadian business laws)

Information Sharing

We take steps to protect your information and only share it when necessary:

Limited internal team members involved in your service (pilot, support staff)
Service providers for payment processing and email delivery
Required government bodies for regulatory compliance
Not shared with third parties for marketing without your consent

Information Retention

We retain your personal information for the period necessary to fulfill the purposes outlined in this policy, subject to legal and regulatory obligations:

Account information: retained while you have an active account
Booking and service data: retained for 7 years (Canadian tax records)
Feedback and reviews: retained indefinitely or until you request deletion
IP addresses: retained for analytics and security purposes (30 days)
Deleted accounts: information purged within 30 days

Your Privacy Rights

Under PIPEDA, you have the following rights regarding your personal information:

Right to access your personal information held by us
Right to request corrections to inaccurate information
Right to request deletion of your information
Right to opt out of marketing communications
Right to withdraw consent for data processing
Right to complain to a privacy commissioner if you believe your rights were violated

Security Measures

We implement security measures to protect your information:

Password-protected user accounts with secure authentication
Encrypted data transmission (HTTPS)
Secure storage of client information in our local database
Regular security reviews and access monitoring
Employee confidentiality agreements and training

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights:

Shields, Saskatchewan, Canada

Children's Information

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.